Frequently Asked Questions

Dues Payment Topics

  • Your management company is Trestle Management Group.

    Phone: 480-422-0888

    ‘Submit a Request’ through the portal or the “Contact” page of our website

    Email: communications@trestlemanagement.com

  • Payment Address: P.O. Box 29170 Phoenix, AZ 85038

    Correspondence: 450 N Dobson Rd, Ste 201, Mesa, AZ 85201, or you may email communications@trestlemanagement.com

  • Please access the community portal andselect ‘My Contact Info’ to update your contact information.

  • You may obtain a copy of or download your association's CC&R’s, Design Guidelines and architectural forms by clicking on the CR Ranch Key Information Button on the Home Page or through the community portal under Documents/Governing Documents and Documents/Forms.

Gate Topics

  • Contact your management company Trestle Management Group.

    Phone: 480-422-0888

    ‘Submit a Request’ through the portal or

    “Submit a Request’ through the “Contact” page of our website

    Email: communications@trestlemanagement.com

     

  • Contact your management company Trestle Management Group.

    Phone: 480-422-0888

    ‘Submit a Request’ through the portal or

    “Submit a Request’ through the “Contact” page of our website

    Email: communications@trestlemanagement.com

Mail Box & Trash/Recycle Topics

  • Visit the Post Office in the Village of Oak Creek on Cortez Street and let them know that you are a new resident in CR Ranch and that you need an assigned mail box (show proof of new full address). Request a mailbox key for your assigned box from Denise Stone, CR Ranch Treasurer. These keys must be returned to Denise if your home is sold before settlement.

  • Contact your management company Trestle Management Group.

    Phone: 480-422-0888

    ‘Submit a Request’ through the portal or

    “Submit a Request’ through the “Contact” page of our website

    Email: communications@trestlemanagement.com

    You will need to include your lot # and physical address. Your trash and recycle fees are paid through your annual HOA dues.

  • Assessments go toward trash and recycle fees and the future resurfacing of our roads in addition to funding the homeowner’s share of the common area maintenance expenses. Homeowners are provided with a copy of the annual new fiscal year’s budget, detailing the budget for each expense. Some common area expenses may include landscaping, water, electricity, maintenance, and repairs.

    1. Automatic payment enrollment is available through the community portal by accessing ‘Make a Payment’ / ‘Auto-Draft’.

    2. Online Payments can be made through the community portal by selecting ‘Make a Payment’ / ‘Credit Card’.

      • You will need the following information:

        • Management ID: 1159

        • Association ID: The first 3 digits of your account number

        • Property Account Number: Listed on your remittance coupon

    3. Billpay through your financial institution:

      • Make checks payable to the Association (not Trestle Management Group)

      • Send payments to: P. O. Box 29170, Phoenix, AZ 85038

      • Include your Account Number and Property Address on the check

    4. Payments remitted by mail:

      • Make checks payable to the Association (not Trestle Management Group)

      • Send payments to: P. O. Box 29170, Phoenix, AZ 85038

      • Include your Account Number and Property Address on the check

  • The community portal allows you to discontinue enrollment or change the banking information by selecting ‘Make a Payment / Auto-Draft’.

  • You can ‘Submit a Request’ through the community portal, call: 480-422-0888 option 3, or email communications@trestlemanagement.com.

  • Assessments are due on the 31st day of January and is considered late if received after February 15, 2025. Your statement will reflect the date a late fee will be charged if the assessment is not paid on time.

  • Enroll in the automatic payment program through Trestle Management Group by accessing the community portal and selecting ‘Make a Payment’ / ‘Auto-Draft’.

HOA-Related Topics